AKBANK CALL CENTRE IN MASLAK - Istanbul


Akbank decided to have a new and contemporary call centre facilities for the credit card department, due to the increasing number of card holders and accordingly bought two existing buildings in Maslak to be renovated as their new call centre. The buildings are 14 and 15 stories, including their basements and they were connected to each other at the second basement floor.

During the space allocation studies two main factors were considered; working hours of the staff and the existing heights of the spaces. Total number of the personnel was around 800 and half of it was working in the departments which are giving 24 hour service. After the negotiations with the client, it is decided to collect the departments working 24 hours in one building and the rest in the other one. All the department offices were solved as open space area, but the meeting and manager rooms were seperated by double glaze partitions with horizontal blinds in between.

Apart from the office areas there were several production departments such as cheque printing and credit card manufacturing centers. The rest of the program was composed of a dining hall, cafeteria, conference hall, child care unit, computer centre, entrance halls, parking spaces, automation, security units and technical rooms. Both entrance halls are controlled by security lobbies furnished with X-ray machines and magnetic arches, following this control all the staff and visitors will enter the elevator lobbies through the card controlled security gates.

Client : Akbank T.A.S.
Contractor : Koray Yapi Endüstrisi ve Tic. A.S.
Design completion : 2001
Total constraction area : 27,670 m2